Term of Use

Thank you for choosing to stay with us at the Sai Gon Star Hotel. Below is our hotel terms and conditions, please read them carefully and acknowledge your acceptance.

BOOKINGS:

– Your bookings must be paid in full by a valid credit card at the time of booking. In case card holder is not the customer, hotel will require photo of ID upon check-in.
– Please note that under Vietnamese law, a guest who is not a Vietnamese citizen cannot share a room with a Vietnamese citizen without proof of marriage to each other. “Marriage Certificate” must be presented upon check-in. Otherwise, a second room must be booked,

CHECK-IN AND CHECK-OUT TIMES:

– Check-In: 2:00pm – Check-Out: 12:00 noon. For early arrivals and late check-out, please contact us directly (via email or telephone), fees and the availability will be informed accordingly.

CANCELLATION AND/OR NON ARRIVAL (NOSHOW):

– Cancellation and amendment can be made up to 48 hours prior to the day of arrival. Any cancellation or amendment made after this time, the total price of first night will be charged. All refund requests must occur within 60 days of hotel check-out.
– All cancellation or amendment need to be confirmed by the hotel via email.

CHILDREN POLICY:

– Children: under 12 years old.
– 01 child under 12 years old sharing bed with parents is free of charge

ACCEPTED CREDIT CARDS

– American Express
– Mastercard
– JCB
– Visa